If your loved one needs a nursing-home level of care but wants to stay at home, the NHTD Waiver Program may help make that possible.
At Galaxy Home Care, we help New York families understand their home care options, prepare for the next steps, and arrange compassionate support at home. Whether your loved one is already living at home or planning to transition from a nursing facility, our team is here to make the process feel clearer, calmer, and more human.
For many New York families, the hardest part is not deciding that a loved one needs help.
The hardest part is understanding how to keep them safe while protecting their comfort, dignity, and independence.
The NHTD Waiver Program may give eligible individuals the opportunity to receive support at home instead of moving into a nursing facility.
Galaxy Home Care helps families take that first step with clear guidance, compassionate care coordination,
and a local team that understands the needs of NYC families.
From the first conversation, our goal is to make the care journey feel less confusing and more manageable.
When a loved one needs a nursing-home level of care, families often worry that moving to a facility is the only option. The NHTD Waiver Program may help eligible individuals continue living at home or return home from a nursing facility, while receiving the support they need to stay safe and independent.
Galaxy Home Care helps New York families better understand the care process and take the next step with less stress. Our team listens to your situation, explains available home care options in simple language, and helps coordinate reliable support around your loved one’s daily needs.
With over 25 years of home care experience, Galaxy Home Care understands the needs of seniors, adults with disabilities, and family caregivers across NYC. We are here to provide compassionate caregivers, personal attention, and practical support that helps your loved one feel comfortable and cared for at home.
We know that families often come to us during stressful moments: after a hospital stay, during a decline in health, or when nursing home care is being discussed. That is why we keep the process simple and personal.
First, we listen to your situation and learn what your loved one needs. Then, we help you understand whether the NHTD Waiver may be a good direction to explore. From there, we guide you through the next steps and help coordinate care that supports independence, dignity, and safety at home.
Our approach is not just about paperwork or services. It is about helping your loved one continue living in a familiar place, with familiar routines, surrounded by the people and community they know.
Galaxy Home Care is a life savior for our family. My mom suffered a devastating stroke in December rendering her handicapped and unable to live on her own. Navigating the Medicaid/Medicare maze became my full time job yielding very little results. If it wasn’t for the super knowledgeable, compassionate and overall professional Galaxy team, I still would have no dependable home care solution for my mom. They jumped through so many hoops and made everything work. Finally, somebody had my back! Thanks to Galaxy Home Care, they found a perfect home attendant for my mom, guided me through securing supplemental at-home services for her, and continue to provide lots of support and guidance as we move forward. Thank you, Galaxy Home Care!
Wonderful service and great care for elderly. Galaxy Home cares and always avaliable to help. Forever grateful for the work that they do.
Galaxy Home Care provides an amazing service for older people, their caregivers and nurses are doing a wonderful job taking care of our parents. Thank you so much. Highly recommend!!!
Have been using Galaxy Home Care since November 2021. My mother has been receiving great care from the caregivers and nurses. The office staff has been very attentive to my needs as well. I recommend this agency.
Galaxy took care of my grandmother, their amazing staff and administration provided top notch care. Put smiles on our whole family faces in the most difficult time for us all. Thank you alana and galaxy!!!!!
Exceptional service!!! Provided a higher quality of life for my granny, uplifted her and kept her entertained. The house was sparkling and all tasks that were requested have been completed. Thank you guys so much!!!
I used Galaxy Home Care for my mother-in-law for few weeks now and the services are very good. Not only are the caregivers properly trained but the office staff is always on point and professional. I highly recommend them.
The NHTD Waiver Program, Nursing Home Transition and Diversion, is a New York Medicaid program designed to help eligible people receive support in the community instead of living in a nursing home.
Yes, one of the goals of the program is to support eligible individuals who want to transition from a nursing facility back into the community.
No. Official eligibility is determined through the New York State waiver process. Galaxy Home Care can help families understand the program, prepare questions, and coordinate home care support.
The program may be available to people who need a nursing-home level of care, have Medicaid eligibility, and want to live safely at home or in a community setting. Final eligibility is determined through the official waiver process.
Galaxy Home Care serves families in Brooklyn, Queens, Manhattan, and across New York City.
I am currently employed with galaxy, upon hire I met with norielly whom was very sweet and helpful. Norielly was very welcoming and determined to help me with my concerns. She connected me with Emily whom has been my coordinator. Emily takes the time to assist me with my schedule which can sometimes be troublesome. She is a great support system. Sometimes cases may not be what you expected or have alot going on and shes always willing to listen and assist in anyway she can. Shes considerate with my travel time when connecting me with a case. Shes very respectful. Emily is very pleasant to deal with as we normally share a laugh or two. I have not come across many coordinators with the same aura which I will be forever grateful for. Emily makes my job a little easier. Shes a great asset to this agency.
christine quinones Jun 27, 2026
Galaxy Home Care of New York City has been a tremendous help to our family, by selecting professional and dedicated aids who genuinely care for the safety and well-being of their clients. Their 24/7 uninterrupted support brought us much needed peace of mind. I would highly recommend them for anyone searching for a Home Care service in New York City.
Michael Kertes May 14, 2026
(Translated by Google) Galaxy Home Care is an office where you'll feel like a human being. The atmosphere and staff are friendly. They help you find a job and develop your skills. Thank you. (Original) ,,Galaxy Home Care,, Это офис, где вы будете чувствовать себя человеком... Дружелюбная атмосфера и сотрудники. Они помогают найти работу и развиваться. Спасибо.
Milsani May 14, 2026
Galaxy has been exceptional in providing the support and guidance we needed for my mom at home after hospitalization. Over the years, as mom's condition progressed, she needed to rely more on the support of her aides. Galaxy office staff work closely with our family, making sure mom continues to feel comfortable and safe. I cannot say enough about the integrity and professionalism of each of her aides. The effort of care and respect they have for her needs is evident. At Galaxy the admin and support staff go above and beyond and I am forever grateful!
Marina G May 12, 2026
We are incredibly grateful to have found Galaxy Homecare. Finding reliable and compassionate 24-hour care for my mother-in-law felt overwhelming, but their team guided us through every step of the process with patience and professionalism. They worked closely with us until we felt completely comfortable with each caregiver and have always been available to answer questions and help us make the best decisions for her care. Their flexibility, responsiveness, and genuine concern for individual needs have made a very difficult situation much easier for our family. We are truly very grateful for their support and care.
Creative Nursery May 6, 2026
I am forever grateful to Galaxy Homecare for the love and care they gave my mother over so many years. Through every stage of her life, they treated her with such compassion, patience, and dignity—it truly felt like she was being cared for by family. As her needs changed, the caregivers were always attentive and gentle, adjusting seamlessly while making sure she was comfortable and respected. Administration worked incredibly closely with our family, always communicating, listening, and supporting us. We never felt alone in the process, which is something I will always be thankful for. The administration is responsive, knowledgeable, and genuinely kind—qualities that are so important when you’re trusting someone with the care of a loved one. I will always carry deep gratitude for everything they did for my mom and our family. I wholeheartedly recommend them to anyone looking for truly compassionate homecare.
Emily Klyachman May 1, 2026
This place saved my mothers life! Ben and his team are incredible! So easy to work with, such incredible communication, and personal feel!! I called on a Saturday morning and he had a home health aide at my mother’s house by 8pm! I am beyond grateful for their expertise and fast service! Thank you!!!
Shoshana Seid Mar 30, 2026
Ben and company did a great job supplying aids to help my mom. While her needs were continually changing, Ben was flexible and did his best to staff the positions.
Stephen B. Mar 25, 2026
The best services in NYC . I tried with many everyone and everything. Dealing with Galaxy made my life and piece of mind too Ken care of. I recommend to all s
Tony Versus Aug 19, 2025
Thank you for amazing care and service! Staff is amazing and i cant be more grateful
Allen Khaselev Jul 31, 2025
Words cannot fully express to you how wonderful our family’s experience was with Galaxy Home Care, but I’ll try my best. My aunt fell and was admitted to truly horrific rehab center in Bay Ridge. The staff were mean, insensitive, and at times neglectful of her and the other patients in their care. I was there every day with her, but I was so scared to leave her at night. I was getting reports from her roommate that she was trying to climb out of bed and that the rehab staff were doing nothing to keep her safe. This prompted us to find a 24/7 bed side aid service which led us to Galaxy. They were super responsive, assigning her a night time aid on the same day we called and also getting coverage for her over a holiday weekend. The staff is all women, and they are very experienced in caring for people with dementia/Alzheimer’s. Many of the women were wonderful with my aunt, encouraging her to go to her PT/OT as well as getting her to participate in the nursing home social activities. While there were some that she preferred over others, most of the female aids that worked with my aunt knew what they were doing and were confident in taking over without me needing to show them how to be with her. We did have concerns over one aid (more a personality mismatch with my aunt), but the office coordinators and her case manager were wonderful in receiving our feedback and also worked to get staff that she did well with onto her schedule. I cannot thank Galaxy home care enough in helping my aunt during a really challenging time in her life. They also gave me peace of mind in (especially when I left at night) so I could rest and return during the days fully recharged. Thank you so much for the patient and loving care you gave to my aunt.
Steph Salazar Jul 8, 2025
(Translated by Google) Hello. I visited three offices this week. But this office stood out for its staff. Everyone who works here is very polite and kind. Document processing is very fast. Special thanks to Nadya. I recommend 🥰🥰🥰🥰. (Original) Здравствуйте. На этой неделе посетила три офиса. Но этот офис выделился рабочим персоналом.Все кто тут работают очень вежливые, добрые. Очень быстрое оформление документов . Спасибо Наде отдельное. Рекомендую 🥰🥰🥰🥰. Hello. I visited three offices this week. But this office stood out for its staff. Everyone who works here is very polite and kind. Very fast processing of documents. Special thanks to Nadya. I recommend 🥰🥰🥰🥰
Nargiza Rakhimova Jun 23, 2025
Azamat Sharipov is our contact person in this place he’s very professional , easy to talk to , knowledgeable and w always available and helpful when we have questions.. He’s passionate about his job ..
Marcy Shaban Jun 12, 2025
We love your service.
Boris Kun Mar 27, 2025
Great Agency with Great Team ❤️
Laliko Maisi Feb 4, 2025
compassionate, dedicated, helpful
Deborah Gould Nov 21, 2024
It is with great pleasure that I write this review about Galaxy Homecare. Choosing homecare for yourself your loved one is not easy and can be quite emotional too. Everyone at Galaxy made my experience wonderful. Starting with Ben, what can I say, the best person to help you navigate during these trying times and Natalie, an absolute treasure to the company. Of course, everyone else at Galaxy as well. Their home care personnel are top notch!! I highly recommend Galaxy Home care for you or your loved one!! Thank you.
Donna Saponaro Oct 31, 2024
I can't say enough about the service Ben at Galaxy provided to ensure I had the best care possible for my 89 year old father who had dimentia and also took a fall recently. Ben took the time to really understand our needs as a family, given the challenging circumstances with his recent fall that immobilized my father to a degree. We were given the services of Kalu Odin whom for a month, who took care of my father like he was his own son, and I felt Kalu to be part of the family. He was absolutely attentive in every aspect and truly helped my father's recovery process. He loves what he does, and it shows with his empathy and his diligence with dad, who took a great liking to Kalu. Dad is doing much better, and I attribute that to Kalu ,Ben, and the Galaxy team!
Wais Achikzad Oct 11, 2024
I can't say enough about how wonderful Galaxy Home Care was for my father. They were extremely responsive to our need for an immediate Aide and the Aides that helped him were amazing! We could not have asked for more caring, knowledgable, helpful, trustworthy and overall wonderful people.
Ellen Mandel Sep 30, 2024
Galaxy Home Care came into my life when my mother was sent home from a SNF in no shape to be left alone. Ben explained how the agency could help. We have met many kind, caring HHA's. If I ever need to use an agency again, I would definitely contact Galaxy Home Care.
Kymberly Cameron Apr 11, 2024
Very pleasant experience and a special thanks to Nadya and Georgianne ❣️ both of whom took excellent care of my dad...he adored the two of you.....I.appreciate you both! And to Ben who was efficient and caring as well🙂
Kim Newman Jan 25, 2024
Good and friendly professional staff thank you for all your help
Olena Moroz Jan 25, 2024
Very good agency and the people there are so nice 🥰🥰
salmouna salma Oct 24, 2023
Thank you for taking care of my Mother!
Alex Mogilner Apr 21, 2022
One of the the best agencies in Brooklyn!!
Gennady Gelfand Oct 1, 2023
Everyone is very helpful, especially Ben Kalika, who is always available or, if he is with another client, always calls you back immediately. And, the aide who worked with my mother, Guerlyne Jean Baptiste, is a wonderful, caring and compassionate person with great skills in working with elderly people. I could not have asked for more. Thank you.
Barbara Guinan Sep 19, 2023
Wonderful service. Great staff. Kind and caring.
Mike Mogilner Nov 7, 2022
