An Update from our CEO on COVID-19
To our Clients, Families and Home Care Partners:
We value and appreciate the trust you place in us to take care of you and your loved ones.
We want to personally update you on the situation with COVID-19 and the steps we are taking to ensure the health and safety of our clients, families, caregivers and staff.
We believe that home remains the safest place for you or your loved one, as indications show that the virus is spread more quickly in larger group or public settings. Possible exposure will remain the lowest for those who are able to stay in their homes with limited outside contact. For this reason, we feel fortunate to be able to provide care that can keep people at home and limit their exposure through personalized care and support.
And while most cases of COVID-19 are mild, causing only fever and cough, a small percentage of cases become severe and may progress quickly, particularly in the elderly and among people with underlying medical conditions. Because this is the primary population that we serve, we understand you may have concerns. For that reason, we want to share with you how our organization is responding to the threat of COVID-19.
We are following updates and procedures from the CDC, State Department of Health, local and county authorities, the Home Care Association of America, and other agencies and resources.
We are vigilant about our need to help protect our staff and clients from illness be it the flu, COVID-19, or any other communicable disease.
The following are some of the protocols and procedures we have in place.
- As a standard practice, we have an emergency preparedness plan in place. We will continue to follow it as this situation evolves or update it accordingly.
- All caregivers follow established protocol regarding staying home when sick. This practice is not new to our staff.
- Communication with caregivers to assess any known risk factors, such as travel to areas with widespread outbreaks or local contact in areas known to have reported cases are ongoing. We will advise them not to report to work if they are deemed high-risk.
- We believe that home remains the safest place for you or your loved one, as indications show that the virus is spread more quickly in facilities and larger group or public settings. Possible exposure will remain the lowest for those who are able to stay in their homes with limited outside contact. For this reason, we feel fortunate to be able to provide care that can keep people at home or limited exposure in group settings through personalized care and support.
- For clients we serve who reside in facilities or other group-type living situations, we will work closely with the facility on any protocols, exchange of information, or other guidelines as necessary.
- Many of our clients are especially at risk, given they are older adults or have underlying health issues. We are vigilant about our need to help protect these individuals from illness be it the flu, COVID-19, or any other communicable disease. These measures are not new to us as we seek to minimize risk regularly for our clients, regardless of an outbreak such as this new coronavirus.
What You Can Do to Protect Yourself and Your Family
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
- Clean and disinfect objects and surfaces.
- Eat well, drink lots of water and get rest to strengthen your immune system.
- Have a family emergency preparedness plan that includes care coverage and back up support, if possible.
- Stay at home and away from others if you are feeling ill.
- If you have underlying medical issues that put you in the high-risk category, avoid large public gatherings or other places outside the home. Limit your contact with others.
As new information becomes available, we will share that with our staff and clients. You can learn more here: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Thank you for placing your trust in Galaxy Home Care.
CEO and Co-Founder